Privacy Policy

Who we are

Songs & Self Music Therapy is a music therapy service operated by Georgia Wade, a Health and Care Professions Council (HCPC) registered Music Therapist based in Gloucestershire, England. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our services.

What information we collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, provided when you get in touch via our contact form, email, or telephone
• Enquiry details — information about the nature of your enquiry (e.g. who therapy is for, referral context)
• Clinical information — if you proceed with therapy, we may collect relevant health, developmental, or wellbeing information necessary to provide safe, effective music therapy
• Website usage data — if you accept cookies, we may collect anonymised data about how you use our website (see Cookies section below)

How we use your information

We use your personal information to:

• Respond to your enquiry and provide information about our services
• Arrange and deliver music therapy sessions
• Maintain clinical records as required by our professional and regulatory obligations
• Communicate with you about appointments and your therapy
• Improve our website and services

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Legal basis for processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

• Consent — when you submit a contact form or agree to cookies
• Legitimate interests — to respond to enquiries and administer our business
• Legal obligation — to comply with our regulatory requirements as an HCPC-registered practitioner
• Vital interests / contract — where necessary for the delivery of therapy services

How we store and protect your data

We take appropriate measures to protect your personal information, including:

• Storing digital records securely with password protection and encryption where possible
• Keeping paper records (if any) in a locked, secure location
• Limiting access to personal data to only those who need it to provide our services

Clinical records are retained in accordance with HCPC and NHS guidelines. Contact form enquiries are retained for up to 12 months after your last communication, unless you request earlier deletion.

Sharing your information

We may share your information in limited circumstances:

• With referrers or other professionals involved in your care, with your consent
• With our clinical supervisor, in anonymised form, as part of professional practice
• Where required by law or to protect someone's safety

Cookies

Our website uses a small number of cookies:

• Essential cookies — these remember your cookie preference and are necessary for the website to function
• Analytics cookies — if you accept cookies, we may use anonymised analytics to understand how visitors use our site so we can improve it

You can manage your cookie preferences when you first visit the site. You can also clear cookies at any time through your browser settings.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal and professional obligations)
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact:

Georgia Wade
Songs & Self Music Therapy
Georgia@songsandself.onmicrosoft.com